The following are NEON GYPSY’S terms and conditions. These may be amended or modified at any time without any prior notice to an individual. By using our site, you acknowledge and agree to these terms and conditions. If you would like any further information on these terms and conditions please contact us via our ‘Contact Us’ page.
RETURNS & EXCHANGES
We want you to be completely satisfied with your online purchase at Neon Gypsy. If you need any help with our garments, don’t hesitate to contact us. We are more than happy to assist you in anyway with your purchase.
Please make sure you read and understand our returns and exchanges policy as below before placing your order wiht us online:
- We do not exchange or refund goods if you simply change your mind or have a case of “buyers remorse”.
- Every product we send out is initially quality controlled, however if you have received a product with a manufacturing fault we will happily replace it or refund the cost as long as it has been returned within 7 days of purchase.Customers will be responsible for shipping and handling charges to return any unwanted items. If the package does not reach us safely we will not be able to complete the refund, so it is recommended to use a tracked method for safe delivery.
- Please note that wear and tear in the course of normal use is not considered a manufacturing fault.
- Faulty Garments only once accepted -We will credit your original method of payment minus original shipping charges and duties paid. Once your Return arrives please allow 7 business days for your refund to be processed. You will be notified by email once finalised.
- Sizing, fits, styles – If you are unsure about any specifics of a garments please reach out to us for assistance. We do not offer refunds but are happy to assist you with an exchange or credit note. This must be applied for via email within 7 days of receiving your purchase.
- Swimwear and Intimates – customers must try on items wearing undergarments. If you wish to return an item, the tags and protective hygiene strip must remain in place and the item will not be accepted if either of these have been removed or altered, or if the item shows signs of wear. Please read your swim care instructions carefully.
- Proof of purchase must be provided for all returns.
- Please note we are unable to accept online returns or exchanges to any of our physical boutiques, they must be returned via post.
- We reserve the right to refuse an exchange/refund if you don’t meet our terms and conditions.
- Online Gift vouchers must be used online only and can only be used once. No change or credit is given.
- Online Gift vouchers/promo codes cannot be exchanged for cash nor used at our physical boutiques.
- Sales Items –Sale items are strictly FINAL SALE, and will not be accepted for return, exchange or credit note.
- Laybuy purchases- orders purchased with laybuy payment method are non-refundable but may be valid for an exchange or online credit note (for the same value only) provided they meet the our returns terms and conditions. If a refund is to be made a 5% fee will be deducted from your refund to cover service fees incurred from Laybuy Limited. This 5% Fee is inclusive of GST and will be deducted from the total purchase cost of the items being returned.This fee will not be incurred if you wish to exchange your return or take an online credit note. Laybuy operates as its own company and any payment queries are to be directed to them.Purchasing products through Laybuy is valid for New Zealand residents only. International customers will have to use PayPal or Credit Card.
- Please be careful of your jewellery and other items when wearing our garments, fabrics can be damaged easily. Garments that are damaged from wear will not be refunded or exchanged.
- Due to hygiene reasons all jewellery is final sale. Jewellery that is damaged from wear after purchasing cannot be returned.
- Follow the care instructions on our garments, if you are unsure we always recommend a gentle, cold hand wash. Steam iron is highly recommended.
- Import Customs tax and duty fees are at the buyers expense. Please be aware of what your fees may be for your country.All international customers are responsible for customs & duties within their own country. For further information, we recommend contacting your local customs office. Neon Gypsy is legally required to declare the full value paid on shipments and must include an invoice for customs should they require it. Neon Gypsy is unable to accept returns from customers who refuse to pay their duty and tax fees for their order.
Some of the items we stock are handmade, and because of this they come with quirky minor flaws or the natural materials may vary slightly. Because of this, please take this into consideration when purchasing. Please be aware that garment colour may look different to how it is photographed we try to give the most accurate examples.
We make every effort to keep sufficient stock of items listed on our website, occasionally we do sell out of certain products and sizes. If we are out of stock on an item you have ordered, we will notify you via email. Any changes will be reflected in your order total via email.
All information collected by NEON GYPSY on our website will be used solely by us to conduct our business. Your information will not be disclosed to any third parties, other than for the purpose of processing payments. We will only ask for and use relevant personal information as necessary.
We run contests on our site/blog/facebook in which we may ask for your membership to our email subscription. The terms and conditions of each promotion is at the discretion of NEON GYPSY and is subject to change.
We offer an e-newsletters to users who are interested in NEON GYPSY. Users may cancel their free email subscriptions by clicking on the ‘unsubscribe’ link at the bottom of each newsletter or email.
NEON GYPSY has provided information on the website as accurately as possible. We will take all reasonable care to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the site.
Copyright and Intellectual Property of this website are owned by NEON GYPSY. All trademarks, service marks and photography are the property of NEON GYPSY. No use of these may be made without prior written consent. We understand however that our images may be used on personal blogs as long as credit is given to NEON GYPSY with a link to our blog or website.
Please note: NEON GYPSY will not be responsible for shipping and handling costs to return the item. If the item does not reach us safely, NEON GYPSY will not be held responsible.