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Terms & Conditions Check Out

Dispatch of online orders during Covid-19 New Zealand Alert Level-2 and Auckland at Alert Level-2.5

IMPORTANT SHIPPING INFORMATION WITHIN NEW ZEALAND
Please note due to the current ongoing situation with Covid-19 our buying online terms & conditions have temporarily changed. PLEASE CLICK HERE to view our temporary terms & conditions.

Our online boutique is open for contactless purchase and delivery for our customers who reside in New Zealand only.

Please note the shipping rates are an estimate only and may change without notice.

SHIPPING INFORMATION AUSTRALIA
We now offer a $30 Shipping fee to Australia. This is a tracked courier service and should reach you within 2-6 working days (excluding customs delays if applicable). Larger/multiple item parcels will more than likely incur extra costs which will be billed accordingly before we ship your goods. We will contact you first to ensure you still want to proceed with your order.

Please keep in mind that because of Covid-19 the are significant delays and your parcel might not reach you in the specified time. Once the parcel leaves Neon Gypsy we are not able to speed up the process at all. It is out of our hands. Please only purchase if you are OK with experiencing unexpected delays. All orders to Australia are dispatched with NZ Post, the delivery is then completed by Australia Post. You may need to use both shipping websites to follow the tracking information for your order/s.

If you have any queries about shipping costs and would like a quote before ordering please get in contact with us before placing your order.

SHIPPING INFORMATION INTERNATIONAL
We now offer $50 Shipping Internationally. Larger/multiple item parcels will more than likely incur extra costs which will be billed accordingly before we ship your goods. We will contact you first to ensure you still want to proceed with your order.

Please keep in mind that because of Covid-19 the are significant delays and your parcel might not reach you in the specified time. Once the parcel leaves Neon Gypsy we are not able to speed up the process at all. It is out of our hands. Please only purchase if you are OK with experiencing unexpected delays.

If you have any queries about shipping costs and would like a quote before ordering please get in contact with us before placing your order.


The following are NEON GYPSY’S terms and conditions. These may be amended or modified at any time without any prior notice to an individual. By using our site, you acknowledge and agree to these terms and conditions. If you would like any further information on these terms and conditions please contact us via our ‘Contact Us’ page.

Please be advised that the returns policy for shopping online and shopping in-store does differ to reflect the different shopping experiences. If you’ve shopped in-store please refer to your sales docket for our in-store policy or contact us HERE. For online purchases please continue to read below:

RETURNS & EXCHANGES
We want you to be completely satisfied with your online purchase at Neon Gypsy. If you need any help with our garments, don’t hesitate to contact us. We are more than happy to assist you in anyway with your purchase.

We understand that shopping online can be tricky and even more so during with current worldwide situation with Covid-19, therefore Neon Gypsy have updated their buying online policy to help our beautiful community. Please note these T&Cs do not apply to Pre-Loved Items.

Neon Gypsy will offer refunds and/or credit notes for any full priced clothing purchased online provided they meet our terms and conditions outlined as below.

  1. Sale items (including those purchased with promotional/sale codes) are final sale. Any items purchased on a pre-order are not eligible to be cancelled.
  2. In the rare event in which goods are sold with a manufacturing fault, we will do the best under the consumers act to redeem the situation by offering, a repair, replacement or refund.
  3. The goods must be returned within 10 days of receiving your items (as per tracking information), orders not returned within the timeframe will not be accepted and returned at sender’s cost.
  4. International customers the goods must be returned within 14 days of receiving your items (as per the tracking information), and sent via express courier service. Orders not returned within the timeframe will not be accepted and returned at sender’s cost.
  5. The item must be in original unworn, unwashed and un altered condition with all packaging provided.
  6. Please note that wear and tear in the course of normal use is not considered a manufacturing fault.
  7. Faulty Garments only once accepted -We will credit your original method of payment minus original shipping charges and duties paid. Once your Return arrives please allow 7 business days for your refund to be processed. You will be notified by email once finalised.
  8. Sizing, fits, styles – If you are unsure about any specifics of a garments please reach out to us for assistance. We do not offer refunds but are happy to assist you with an exchange or credit note. This must be applied for via email within 7 days of receiving your purchase.
  9. Swimwear and Intimates – customers must try on items wearing undergarments. If you wish to return an item, the tags and protective hygiene strip must remain in place and the item will not be accepted if either of these have been removed or altered, or if the item shows signs of wear. Please read your swim care instructions carefully.
  10. Please be careful of your jewellery and other items when wearing our garments, fabrics can be damaged easily. Garments that are damaged from wear will not be refunded or exchanged.
  11. Due to hygiene reasons all jewellery is final sale. Jewellery that is damaged from wear after purchasing cannot be returned.
  12. Follow the care instructions on our garments, if you are unsure we always recommend a gentle, cold hand wash. Steam iron is highly recommended.
  13. Proof of purchase must be provided for all returns.
  14. Please note we are unable to accept online returns or exchanges to any of our physical boutiques, they must be returned via post.
  15. Returned orders which initially receive free shipping will have $10 NZD deducted from your refund to cover the costs involved with shipping your order.
  16. Customers returning a portion of their order for a refund will have a portion of the $10 NZD postage + handling fee return fee deducted from their refund to cover the costs involved with shipping your order.
  17. Orders purchased with an online credit are final sale and cannot be returned. Please choose mindfully.
  18. In cases where orders have been placed with the same garment in multiple sizes they will be cancelled or the order altered. Please contact us first so one of our stylists can assist you through the buying process.
  19. We reserve the right to refuse an exchange/refund if you don’t meet our terms and conditions.

Orders made with Credit Card or PayPal

  1. NZ Rural Customers who pay with Credit Card or PayPal and return an order will incur a $5 handling fee on their refund.
  2. International Customers who pay with Credit Card or PayPal and return an order will incur a $10 handling fee on their refund.

Orders made with Loyalty Discount:

  1. Orders placed which redeem a loyalty credit are final sale.
  2. Orders that have been placed consecutively to receive a loyalty discount may be declined a refund. Alternatively we will offer an online credit note on the order made prior to the order which received the loyalty discount. This is at the sole discretion of Neon Gypsy.
  3. Returned orders which initially receive free shipping will have $10 NZD deducted from your refund to cover the costs involved with shipping your order.
  4. If you have received a gift with purchase, the gift must also be returned otherwise the value of the gift will be deducted from your refund.
  5. Your order number must be provided.
  6. Online orders cannot be returned to our physical boutiques unless authorisation is given prior by Neon Gypsy prior.
  7. We will strictly not accept returns if items do not meet our returns requirements as stated.
  8. Online Gift vouchers/promo codes cannot be exchanged for cash nor used at our physical boutiques.

Afterpay and Laybuy

  1. Orders purchased with Afterpay or Laybuy payment method are valid for refunds (provided they meet our returns terms and conditions), however please do note it will  incur a 5% fee that will be deducted from your refund to cover service fees incurred from Afterpay or Laybuy Limited. This 5% Fee is inclusive of GST and will be deducted from the total purchase cost of the items being returned.This fee will not be incurred if you opt for an online credit note. Afterpay and Laybuy operates as their own company and any payment queries are to be directed to them. Purchasing products through Afterpay is valid for New Zealand residents only. Purchasing products through Laybuy is valid for New Zealand and Australian residents only. International customers will have to use PayPal or Credit Card.

Import Customs Tax & Duty Fees

  1. Import Customs tax and duty fees are at the buyers expense. Please be aware of what your fees may be for your country.All international customers are responsible for customs & duties within their own country. For further information, we recommend contacting your local customs office. Neon Gypsy is legally required to declare the full value paid on shipments and must include an invoice for customs should they require it. Neon Gypsy is unable to accept returns from customers who refuse to pay their duty and tax fees for their order.

PRODUCT DISCLAIMER
Some of the items we stock are handmade, and because of this they come with quirky minor flaws or the natural materials may vary slightly. Because of this, please take this into consideration when purchasing. Please be aware that garment colour may look different to how it is photographed we try to give the most accurate examples.

We make every effort to keep sufficient stock of items listed on our website, occasionally we do sell out of certain products and sizes. If we are out of stock on an item you have ordered, we will notify you via email. Any changes will be reflected in your order total via email.

PRIVACY
All information collected by NEON GYPSY on our website will be used solely by us to conduct our business. Your information will not be disclosed to any third parties, other than for the purpose of processing payments. We will only ask for and use relevant personal information as necessary.

COMPETITIONS
We run contests on our site/blog/facebook in which we may ask for your membership to our email subscription. The terms and conditions of each promotion is at the discretion of NEON GYPSY and is subject to change.

NEWSLETTERS
We offer an e-newsletters to users who are interested in NEON GYPSY. Users may cancel their free email subscriptions by clicking on the ‘unsubscribe’ link at the bottom of each newsletter or email.

LIABILITY
NEON GYPSY has provided information on the website as accurately as possible. We will take all reasonable care to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the site.

COPYRIGHT
Copyright and Intellectual Property of this website are owned by NEON GYPSY. All trademarks, service marks and photography are the property of NEON GYPSY. No use of these may be made without prior written consent. We understand however that our images may be used on personal blogs as long as credit is given to NEON GYPSY with a link to our blog or website.

Please note: NEON GYPSY will not be responsible for shipping and handling costs to return the item. If the item does not reach us safely, NEON GYPSY will not be held responsible.