Shipping

 

SHIPPING

SHIPPING WITHIN NEW ZEALAND

  • All orders are shipped with FASTWAY COURIERS –unless you are notified by email otherwise.
  • We are not able to post to PO BOX addresses please provide a non PO BOX address.
  • All orders are shipped within two business days of receiving your order, unless otherwise notified by email.
  • shipping costs within New Zealand will changed depending on the weight of the order.
  • Once your order has been shipped, you will receive an email notification with a tracking number.

INTERNATIONAL SHIPPING

    • We ship to currently ship WORLDWIDE,International orders will be shipped with New Zealand Post.
    • We are not able to post to PO BOX addresses please provide a non PO BOX address.
    • All orders are shipped within two business days of receiving your order.
    • International orders can take up to 10 business days and can take longer if they are held up in customs.
    • All other international orders (other than Australia) are charged a flat rate of $55 NZD. This is a tracking international economy courier service, sorry we are unfortunately unable to offer cheaper or discounted rates for international postage services from New Zealand.
    • Our service includes international express courier and the cost of shipping materials (bags + packaging).

Import Customs tax and duty fees are at the buyers expense. Please be aware of what your fees may be for your country.

All international customers are responsible for customs & duties within their own country. For further information, we recommend contacting your local customs office. Neon Gypsy is legally required to declare the full value paid on shipments and must include an invoice for customs should they require it. Neon Gypsy is unable to accept returns from customers who refuse to pay their duty and tax fees for their order.

  • Once your order has been shipped you will receive an email notification with a tracking number via email, please check your jump/spam box incase it ends up there.
  • If you for some reason do not receive an email with your order confirmation within 3 days of your order being placed, please email us to assist you.
  • Unfortunately, we do not apply the Free Shipping promo on international orders.