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Returns form

Please be advised that the returns policy for shopping online and shopping in-store does differ to reflect the different shopping experiences. If you’ve shopped in-store please refer to your sales docket for our in-store policy or contact us HERE.


Goods have been worn.

Goods have been damaged after purchase.

Goods were on sale or offered at a discount (including flash sales/promo codes).

Goods have been altered.

The goods are swimwear, hats, intimates,  jewellery or homewares.

The return is outside the 14 day timeframe from when received by customer as per the tracking information.

The customer is unable to provide proof of purchase.

If the goods have already been exchanged previously.

The goods are not purchased directly from
Neon Gypsy.

Please review our full buying online policy by clicking here, and if you have any other queries please do not hesitate to email us or call +64 (07) 575 4119.

Register your return via the form below. Please note we are unable to accept online returns or exchanges to any of our physical boutiques, they must be returned via post after you have an email from us confirming your return.

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