FREQUENTLY ASKED QUESTIONS
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
All orders are processed with two business days of receiving them. Shipping within New Zealand should take no longer than five business days. International shipping can take up to 10 business days; this is not taking into account if the order is held up in customs.
CAN I CHANGE MY ORDER AFTER IT’S PROCESSED?
Unfortunately, you cannot change your order after you’ve processed it. Although after you have received the order you can exchange an item if you are not 100% happy. You can read our “returns and exchanges” policy on the “terms and conditions” page.
HOW CAN I TRACK MY ORDER?
You can track your order online using the tracking number. This number will be sent with the email notification you receive when your order has been shipped.
WHAT METHODS OF PAYMENTS DO WE ACCEPT?
We accept PAYPAL payments. Please note you can pay with your credit card using PAYPAL even if you do not have a PAYPAL account.
DO YOU OFFER RETURNS OR EXCHANGES?
Yes, we do offer returns and exchanges but under certain and specific terms. You can read our “returns and exchanges” policy on the “terms and conditions” page.
HOW DO YOU USE A PROMO CODE OR GIFT VOUCHER?
To use a Promo Code or Gift Voucher you need to:
1. Finish your shopping cart and Checkout
2. Sign in as a Guest or Customer.
3. Then enter your Promo Code or Voucher Number and apply.